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State of Washington Classified Job Specification

LICENSING SERVICES REPRESENTATIVE 4

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LICENSING SERVICES REPRESENTATIVE 4
458H
Category: Regulatory Services

Definition

District Manager responsible for implementation, management and budget for licensing programs within a geographic district of the state; or, manager of a large metropolitan driver and/or vehicle licensing office; or, senior licensing programs technical specialist responsible for technical consultation and training within a region; or, motorcycle safety education coordinator responsible for the planning, development, coordination and administration of the statewide motorcycle training and safety education program.

Distinguishing Characteristics

District managers are second level supervisors responsible for oversight of two, or more, licensing offices within a geographic district of the state.  Licensing offices subordinate to a district manager are supervised by a Licensing Services Representative 3.   

Large metropolitan driver and/or vehicle licensing offices are those offices located in high density population areas and which have a workload sufficient to require seven, or more, full time Licensing Services Representative staff.  The supervisor of a large metropolitan driver and/or vehicle licensing office reports directly to a Licensing Services Manager 2.   

A senior licensing programs technical specialist provides technical consultant services to management and is responsible for assessing training needs and, conducting or coordinating, the technical training of staff within a region.  The technical specialist reports to a regional administrator and works without technical oversight.  The technical specialist also conducts technical audits of licensing offices within the region and may conduct statewide training as assigned.

Typical Work

Manages a grouping of licensing offices or a metropolitan licensing office; responsible for interviewing, background checks and selection of staff; evaluates performance and conducts corrective action; plans, organizes, assigns and reviews the work of assigned motor vehicle representatives; develops and manages district budget;  

Evaluates training needs; advises and provides training for motor vehicle representatives and staff in new methods, policies, procedures and law; maintains training summaries; participates in employee orientation and career development; develops and coordinates training opportunities for staff within the region; participates in employee orientation and career development; assists department and division training managers; participates as an instructor at in-service training scheduled for all Licensing Services Representatives;  

Develops policies and procedures for vehicle safety education programs; coordinates statewide and national vehicle safety education programs; provides assistance to the public in interpreting licensing laws and regulations; develops educational and informational materials for the public; drafts and evaluates legislation pertaining to vehicle safety education programs;  

Conducts technical training for special background, medical and driver education waivers; conducts fraud and special drive test investigations; conducts other investigations as assigned;  

Directs special examinations of problem drivers and difficult re-examinations involving physical or mental handicaps, language barriers, habitual offenders and accident prone drivers; investigates complaints;  

Represents the agency on all matters regarding motorcycle related programs; acts as liaison with state and federal organizations, other agencies, news media, and the general public; selects training sites; develops and provides training, safety education and technical assistance to driver education and motorcycle safety instructors; certifies instructors and schools;  

Develops, monitors and evaluates the agency's budget for motorcycle safety programs; maintains equipment inventory; administers federal funds allocated for motorcycle safety and education programs;  

Recommends disciplinary action against instructors and driver schools for violations of rules and regulations;  

Responsible for the maintenance of records of all license work, fees collected and deposited, and correspondence; conducts audits; prepares periodic reports on licensing activities and employee attendance;  

Analyzes effectiveness of written and practical examination methods; reviews procedures and manuals, and updates as necessary; recommends changes;  

Schedules the activities of the mobile driver licensing travel units assigned within the district; directs or conducts field inspections of mobile travel units;  

Counsels customers who fail driver skills exams; conducts special background research on specific assignments;  

Represents Department, within assigned area of responsibility, providing information to public on driver examining, motor vehicle laws, licensing procedures, traffic safety education programs, etc.; acts as liaison to civic groups, service organizations, enforcement agencies and courts; resolves customer complaints; provides testimony to departmental hearings and the courts;  

Provides assistance and/or advice to motorcycle user groups, governmental and law enforcement agencies; advisor to the Washington Motorcycle Safety Education Advisory Committee; 

Coordinates or assists implementation of licensing, safety, first aid and disaster relief programs in an assigned area of the state in order to promote and maintain uniform operations;  

Reviews and manages the licensing office's appearance, design, layout, security, upkeep, and needs; develops emergency evacuation plan;  

Performs and/or accepts responsibility for other work and/or program materials as is required.

Knowledge and Abilities

Knowledge of:  management and leadership skills required to manage people, facilities, equipment and budget; sound business practices; measurements to track successes; office methods and procedures; Washington State Motor Vehicle Code; Department of Licensing's rules, regulations, policies and procedures; licensing training needs; methods and techniques of conducting investigations.   

Ability to:  lead and influence a diverse workforce; work with stakeholders within the department, local communities and the public sector; vision the future, set goals and manage resources; assess needs, develop measurements and follow through; develop and manage a district budget; write clearly and concisely; adapt to change seeking solutions; build teams and develop individuals; train and instruct employees in licensing methods and safe driving practices where applicable; interview and conduct motor vehicle operator's examinations; conduct research in motor vehicle operator's background; analyze situations and adopt effective courses of action and/or instruction; deal with the public in an efficient and courteous manner; speak publicly and communicate one-on-one.

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

A Bachelor's degree involving major study in accounting, business or public administration, or closely allied field and three years of management, administrative or supervisory experience.  

OR 

Two years of experience as a Licensing Services Representative 2 and one year of management, administrative or supervisory experience.   

OR 

Two years of experience as a Licensing Services Representative 3. 

Additional management, administrative or supervisory experience will substitute, year for year, for required education.  

For senior licensing programs technical specialist positions: 

  • Three years of experience as a Licensing Services Representative 2. 

OR 

  • Two years of experience as a Licensing Services Representative 3.  

For the motorcycle safety education coordinator position: 

  • A Bachelor's degree involving major study in accounting, business or public administration, or closely allied field.   

AND 

  • Three years of experience conducting or evaluating state certified motorcycle driver license skill tests 

AND 

  • Five years of driving experience, two years of which must including driving a motorcycle of 501 cc's or more.   

Additional experience conducting or evaluating state certified motorcycle driver license skill tests will substitute, year for year, for education.   

NOTES: 

  • A valid Washington State driver's license is required for appointment to, and continued employment in, district manager and metropolitan office manager positions. 
  • A valid Washington State driver's license with an "M3" endorsement is required for appointment to, and continued employment in, the motorcycle safety education coordinator position.

Class Specification History

New class: 7-1-93 (replaced Drivers' License Examiner 3, Drivers' License Examiner 4 and Vehicle Safety Education Coordinator)
Corrected job title in headers: 5/1/07.
New class code: (formerly 48404) effective July 1, 2007.
Base range salary adjustment adopted 6/30/2017, effective 7/1/2017.
Base range salary adjustment adopted 6/13/2019, effective 7/1/2019; from range 50 to 52.

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