Within the Department of Licensing, as a supervisor and technical expert, manages one or more statewide licensing service programs. Responsibilities include planning, advising, consulting, developing, monitoring, budgeting and evaluation.

Provides assistance in the interpretation of licensing laws and regulations; 

Provides guidance to staff, public and legislators; 

Coordinates implementation of program initiatives with national organizations, industry groups, State agencies, Federal, State or local governmental jurisdictions;

Testifies at legislative hearings; 

Drafts, recommends and evaluates legislation and rule changes for impact on program areas; 

Participates as a member of nation-wide committees on issues related to program areas; 

Monitors budget for service program areas;

Responsible for complex cost accounting expenditure reporting for program areas;

Develops and recommends policies and procedures for new and existing licensing services programs;

Develops communications and outreach materials related to the functions of the program areas;

Coordinates the administration of the state’s licensing exams; assists with updating and maintaining state exams;

Independently develops training programs and provides training and technical assistance to customer service staff; 

Performs other work as required.

Knowledge of: program development and implementation; legislative process; budget preparation and monitoring; policy development. 

Ability to: work with a diverse workforce and organizations; prepare and present controversial issues; speak and write effectively; conduct public meetings; negotiate agreements; cultivate effective relationships with stakeholders; speak before large groups.

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

A Bachelor's degree involving major study in accounting, business or public administration, or closely allied field. 

AND

Four years of management, administrative, or technical experience in a licensing or regulatory program. Experience must include one year of supervisory experience.

Additional qualifying experience may be substituted, year for year, for the bachelor’s degree.

New class: April 18, 1974.
Revised minimum qualifications: June 21, 1974.
Title change (formerly Assistant Administrator, M.V.): December 16, 1977.
Revised minimum qualifications: October 12, 1979.
Title change (formerly Assistant Administrator Licensing): September 11, 1981.
Revised distinguishing characteristics, minimum qualifications and general revision: June 10, 1983.
Class code change (formerly 4848): May 13, 1988.
Revised definition, minimum qualifications and title change (formerly Licensing Assistant Administrator): September 13, 1991.
New class code: (formerly 48840) effective July 1, 2007.
Base range salary adjustment adopted June 13, 2019, effective July 1, 2019; from range 53 to 55.
Revised definition, typical work, desirable qualifications, and title change (formerly Licensing Services Manager 1): adopted June 22, 2023, effective July 1, 2023.