State of Washington Classified Job Specification
TELEPHONE COMMUNICATIONS OPERATOR LEAD
Lead operators engaged in operating an institution telephone switching system.
Under general supervision, lead Telephone Communications Operators.
Regularly assign, instruct and check the work of employees;
Assist in the training of Telephone Communications Operators/Telephone Communications Operators - Hospital; instruct on departmental, institution and emergency procedures;
Monitor Telephone Communications Operators/Telephone Communications Operators - Hospital to ensure that departmental, institutional and emergency procedures are followed; report problems to supervisors;
Perform the duties of Telephone Communications Operators/Telephone Communica- tions Operators - Hospital;
May issue pagers or keys in accordance with established procedures;
May monitor telecommunications equipment and initiate established procedures;
Perform related duties as required.
There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.
High School Diploma, or GED Certificate;
Two years of experience as a Telephone Communications Operator. Six months of additional qualifying experience may substitute for required education.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Class Specification History
New Class: 2-07-73
Revise Title & Class: 6-17-83
Revise MQ: 7-2-90
Telephone Communications Operator – Hospital Lead: Abolished 7-11-03
Revised new class code: (formerly 2284) effective July 1, 2007
Revised DQs, changed 9/24/2012.
Base range salary adjustment adopted 6/30/2017, effective 7/1/2017.