Within the Developmental Disabilities Administration, provides advanced level of social services, specialized case and/or resource management for people who have intellectual or developmental disabilities and their families.

Independently manages a caseload of people who have developmental disabilities and provides specialized services to clients and their family by developing, implementing and monitoring Individual Service Plans;

Interprets state and federal regulations to established boards, citizen groups, providers/vendors and others concerned and involved with services for people with intellectual or developmental disabilities;

Coordinates resource programs with case management services, Department of Social and Health Services Offices, county coordinators, Adult Family Homes, county boards, and other vendors;

Provides support services and oversight to Adult Family Home providers to enhance health, safety, and quality of life for Developmental Disabilities residents;

Recommends, monitors and manages specialized funding for medical expenses and social absences for group homes; screens billings for county services and group homes;

Final decision authority on determinations of client eligibility, and provides intake services; evaluates individuals for admission to residential habilitation centers; assessment of client needs, including diagnoses and evaluation of individual clients who have behavioral, social and emotional problems;

Arranges for special placement and other residential, vocational and recreational supports for children and/or adults;

Assists and/or makes referral to the appropriate professional (i.e. Mental Health, Children's Protective Services, etc.) in reducing and/or preventing community and client problems;

Assesses/evaluates facility situations, makes recommendation, and plans for family/community support service, including respite care, chore, day program for adults, early childhood development program, therapies and others;

As a Qualified Intellectual Disabilities Professional (QIDP), maintains compliance with Federal Home and Community Based Services regulations;

Develops corrective action plans and reports in response to evaluations Quality Improvement Adult Family Home visits and other audits; assists contractor to comply with contract, and takes appropriate actions;

Performs other duties as required.

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

A Bachelor's degree in social sciences, social services, human services, behavioral sciences or an allied field and two years of experience providing social services to people with intellectual or developmental disabilities.

Graduate training in social science, social services, human services, behavioral sciences or an allied field will substitute, year for year, for one year of the experience providing social services to people with intellectual or developmental disabilities.


Satisfactory completion of 12 months as a Case Resource Manager Trainee.

New class: Effective July 1, 1988 (approved June 9, 1988).
Revised definition and general revision: 6-11-99; effective 7-1-1999.
Revised minimum qualifications, effective: 03-9-01.
Revised definition: 5-30-02.
Revised desirable qualifications (deleted “equivalent education/experience”): 04-02-08.
Revised desirable qualifications (added Satisfactory completion of 12 months as a CRMT): 12-12-08.
Base range salary adjustment adopted 6/30/2017, effective 7/1/2017; 51 to 53.
Base range salary adjustment adopted 5/17/2018, effective 7/1/2018
Revised definition, typical work, desirable qualifications, adopted June 22, 2023, effective July 1, 2023.