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State of Washington Classified Job Specification

COMMUNITY RESOURCE PROGRAM MANAGER

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COMMUNITY RESOURCE PROGRAM MANAGER
349M
Category: Social Services

Definition

Identifies and assesses community human services resource needs.  Plans, organizes, coordinates, implements, and manages resource programs.  Maintains and monitors long- and short-range plans for ongoing resource programs.  Serves as a consultant and advisor to the agency and to community organizations and businesses engaging in community problem-solving for human services needs.  Participates as a member of the management team.

Distinguishing Characteristics

The majority of these positions are located in field offices, mental health hospitals and residential facilities.  Positions are assigned to programs such as the Senior Companion Program and Foster Grandparent Program.  Common activities involved in the organization and/or creation of a resource program include:  the coordination of a variety of community resource groups which provide client services and/or donate funds, materials and time; identifying funding sources and writing grant requests on behalf of community groups; negotiation and monitoring of contracts with groups or individuals; organization and coordination of volunteer groups including the placement and supervision of volunteer staff, etc.  These positions may supervise paid staff.

Typical Work

Assesses community resource needs of clients/patients organization and communities through formal and informal methods;   

Develops, organizes, directs, implements and monitors long- and short-range programs utilizing community resources and/or unpaid staff;   

Coordinates the activities of a variety of community resources to meet client/patient needs and efficiently utilize limited available resources; 

Orients paid staff and management on utilization, development, and retention of community based resources; orients and supervises paid staff on appropriate utilization of unpaid staff resources.  Unpaid staff may include work study interns, clients of the agency, community groups, individuals and retirees.  Facilitates and provides leadership in community processes that identify client/patient needs not met by the agency and assists in the development of strategies to meet those needs including identifying funding sources, and establishing a method of service delivery;   

Recruits, screens, trains, places, supervises and evaluates unpaid staff who enhance DSHS programs or who provide direct services to clients/patients by providing such services as transportation, educational opportunities, respite, mentoring, role modeling or resource distribution; arranges and coordinates physical examinations for Foster Grandparent Program and Senior Companion Program; 

Represents the administrator or superintendent in the communities served by the organization in issues relating to community or unpaid staff resources;   

Performs background checks on volunteers;  

Keeps the administrator or superintendent and management team aware of changing needs or potential problems or misconceptions within the community, the status of community resources available to clients/patients and short-term emergency client group needs that require quick action by the agency; 

Works with business and community groups to educate local communities on DSHS clients/patients, their service needs, and avenues for public involvement and improving services; 

Speaks to the business community and other community groups in economic terms on the human service needs of the client/patient; markets the agency and its clients/patients to garner support and involvement; 

Provides consultation to public and private organizations and community groups on DSHS client/patient groups, service accessibility, community relations, community problem solving, funding needs, and advising on potential funding sources, such as researching potential grants available through private organizations; recruit community members to serve on advisory councils;  

Manages public relations programs including the development of media materials and responding to media and citizen inquiries pertaining to the role of the community in resource development; 

Performs other work as required.

Knowledge and Abilities

Knowledge of:  principles and practices of program planning, coordination, and administration; volunteer services and community resource programs; principles of individual and group behavior; management methods; marketing techniques; program promotions; public relations; educational techniques. 

Ability to:  plan, organize, manage, and evaluate work; develop and maintain effective working relationships; plan, organize, and direct volunteer programs and integrate services of volunteers with the staff activities; explain agency programs to the community and inform staff of available community resources; interview, screen, and maintain effective speakers groups; speak and write clearly and effectively. 

Legal Requirement(s)

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Desirable Qualifications

A Bachelor's degree in social services, community development, communications, marketing, public or business administration or an allied field 

AND 

Four years of experience in the management of an unpaid staff (volunteer) program, or development of community based resource programs, or direct service delivery including community resource problem-solving for clients or development of social services programs, to include two years of experience supervising paid or unpaid staff 

A Master's degree involving major study in one of the above fields may be substituted for one year of the required experience.   

Additional qualifying experience may be substituted, year for year, for education.

Class Specification History

New class
Effective September 24, 1974
Revised October 16, 1975
Revises minimum qualifications
Revised October 14, 1988
Revises definition, distinguishing characteristics, minimum qualifications and title change (formerly Community Resource Coordinator 2)

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