Performs management, mentorship, administrative, supervisory, and operational duties as the manager of a District Communications Center or within the specialty position of the Training Team, performs program management, administrative, supervisory, training, and curriculum management as the Training Program Manager for the Communications Division of the Washington State Patrol.

This is the management and expert level of the series. Incumbents manage the personnel, training, administration, supplies, equipment and operations of a 911 dispatch communications center or the training program.

Supervises and manages the operation of a district communications center by coordinating and directing the performance of supervisory and operational personnel; responsible for initial and continuous mentoring and training of all station personnel to ensure uniformity and compliance with standard operating procedures to facilitate economical and effective use of personnel, equipment, and facilities;

Maintains and prepares reports and records of station activity, personnel and evaluations; responsible for the effective and proper documentation of personnel as performed by shift supervisors and subsequent promotional or disciplinary action;

Provides professional communications services and support by continuous liaison with district personnel, other law enforcement agencies, and public safety oriented services;

Maintains appropriate performance records and documentation for the evaluation, training, and counseling of assigned shift supervisors;

Reviews directives from command and staff personnel and implements those affecting the operation of the facility;

Prepares schedules assigning persons to proper shift rotations; monitors and approves overtime, compensatory time, and annual leave;

Conducts regular staff meetings; attends squad meetings;

Maintains accountability and inventory records of all station equipment;

Performs the duties of subordinates as required;

In the specialty position as Training Program Manager, establishes and manages curriculum, supervises and mentors training staff, coordinates and conducts trainings for new Communications Officers, Trooper Cadets, Commercial Vehicle Enforcement Officers, and other state and federal contracted agency personnel.

Knowledge of: objectives of the Communications Section; administrative and supervisory techniques; the applicable Federal Communications Commission rules; manuals of the Washington State Patrol.

Ability to: supervise and administer; get along well with others; display leadership and guidance capability; meet and deal tactfully and effectively with the public; touch type at a speed of at least 30 words a minute; write and print plainly.

There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

Two years of experience as a Communications Officer 3 for the Washington State Patrol.

New class Effective May 21, 1973
Revised minimum qualifications September 7, 1973
Revised definition September 28, 1977
Revised definition June 11, 1982
Revised definition, minimum qualifications and general revision August 10, 1984
New class code: (formerly 41650) effective July 1, 2007.
Base range salary adjustment adopted 6/30/2017, effective 7/1/2017; 50SP to 54SP.
Base range salary adjustment adopted 6/13/2019, effective 7/1/2019.
Base range salary adjustment (from 57SP to 61SP); revised definition and general revision: adopted June 22, 2023, effective July 1, 2023