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Survey Results

Roadmap Business Initiatives Chart

Prioritization Survey Background

In November 2004 agencies were invited to prioritize the problems they face with "back-office" financial and administrative policies, procedures and systems through an on-line survey.

Agencies used the following documents to help them respond to the survey:

• Common Business Problem / Opportunity Statements
• Diagram of the six end-to-end business cycles
• Survey Document

Thirty-nine agencies participated, plus OFM's Small Agency Client Services (SACS) submitted one combined response for 38 additional small agencies. Over 91% of the agencies invited to take the survey responded.

The Roadmap executive sponsors used the survey results as one data point for their decisions on how best to implement the Roadmap. Other major considerations include tangible business value, alignment with state strategic initiatives, logical sequencing, cost, and recommendations from the Agency Advisory Group.

Survey Results Summary

The results were analyzed from several different perspectives and presented to the Roadmap Advisory Group on November 29th. Results were also summarized in an article in the Winter 2005 edition of The Connection.

The color key (below) was used to help identify each of the six Roadmap business cycles and business problem statements in the survey results.

Agencies were asked to rate the urgency, severity, and intangible business value of each of the 15 business problem statements and also to rank them from most to least important. The top seven priorities are shown for each prioritization. In each case, the results are sorted from highest priority (top of chart) to least.

The same four to six business problems generally dominated the top end of the chart from all four perspectives:

B2: Improve access to meaningful information (reporting tools and data)

E1: Streamline and integrate budget cycle

B1: Organize data to support all relevant business perspectives (chart of accounts)

C1: Enable data-driven decisions (cost accounting)A3: Streamline procure-to-pay

E2: Empower managers with tools to aid decision-making (measuring performance results)

Survey Results

• Forced rankings
  
• Urgency, severity, intangible value ratings
  
• Responses to open ended questions
  
• Agency systems and desktop tools (Note: Duplicate and out of scope systems were removed from this summary)

Please contact Michelle Paul for Excel versions of the forced ranking and urgency, severity, intangible value ratings. These documents are set up with pivot tables in spreadsheets, so you can see various views of the results.

Questions and comments

If you have any questions or comments, please contact Kathy Rosmond.

NOTE:
All files are presented in Adobe PDF. If you do not have a PDF reader on your system, a free download is available from Adobe.