Claim Reporting Procedure

Notice of claim should be reported immediately to the Risk Management Division (RMD). You may contact RMD during normal working hours (8:00 am to 5:00 pm):

PHONE: (360) 902-7306
FAX: (360) 586-1789
E-Mail: claudia.schmitz@ofm.wa.gov

If you are notified of a claim, outside regular business hours and believe immediate response from the insurer is required, please contact the state’s broker of record, Willis.

Willis’ answering service number is (206) 386-7400. Please indicate that you are with the state of Washington and that you need to reach their Claims Department.

It is not imperative that every detail of the loss is know at this time, however, the following information should be provided when initially reporting a commercially insured loss.

  1. Policy number under which the claim would be covered
  2. Date of discovery
  3. Location of the incident
  4. Circumstances of the claim, i.e.: property theft, employee fidelity loss, fire, flood, etc.

Agencies participating in the Accidental Death & Dismemberment policies such as the Master Day Care, Sports Camp and Athletic policies should continue to use the reporting procedures outlined in policy documents provided at the time of renewal.