Commercial insurance claim reporting procedure
Notice of a claim should be reported immediately to the Office of Risk Management.
Report a claim during business hours
You may contact Risk Management during normal working hours (8:00 am to 5:00 pm):
Kim Haggard
Phone: 360-407-9199
Fax: 360-586-1789
E-Mail: kim.haggard@des.wa.gov
Report a claim outside of business hours
If you are notified of a claim, outside regular business hours and believe immediate response from the insurer is required, please contact the state’s broker of record, Wells Fargo, at their answering service at 206-892-9282. Please indicate that you are with Washington state and that you need to reach their Claims Department.
Information to provide when reporting a claim
It is not imperative that every detail of the loss is know at this time, however, the following information should be provided when initially reporting a commercially insured loss.
- Policy number under which the claim would be covered
- Date of discovery
- Location of the incident
- Circumstances of the claim, i.e.: property theft, employee fidelity loss, fire, flood, etc.
