Tools to achieve results
Adapted from Governor Gregoire's Management Framework, high-performing agencies have the following elements aligned:
- Plan - The agency has a clear mission and strategic plan for achieving it.
- Budget - Its budget is funded to achieve the highest value services, and funds are spent prudently.
- Monitor - The agency monitors spending and performance, and reports the results it achieves for customers and citizens.
- Analyze and respond - The agency collects useful data and acts on it.
Our Performance Measure Guide (August 2009) includes definitions, guidelines, resource links, and more.
