Client Service Contracts

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OFM is responsible for issuing contract guidelines for client service contracts, but agencies procure and award their own client service contracts. The guidelines consist of Policies 16.10 and 16.20. Client services are defined in RCW 39.29.006(2) as "services provided directly to agency clients including, but not limited to, medical and dental services, employment and training programs, residential care, and subsidized housing."

Clients are generally members of the public, external to state government, who have social, physical, medical, economic, or educational needs. These individuals may require government assistance to meet those needs. Clients are those who the agency has statutory responsibility to serve, protect, or oversee.

For example, clients of the Department of Social and Health Services include nursing home patients, institutionalized individuals, or children in need of therapy. Clients of the Department of Labor and Industries include injured workers. Clients of the Employment Security Department include unemployed and displaced workers.

For more information, see Additional Contract Resources.

SAAM Policies on Client Service Contracting

• 16.10 - General Policy
  
  
• 16.20 - Contract Award, Management, and Monitoring
  

Other Contracting Links

• Engineering and Architectural Services (GA)


• Purchased Services, Office of State Procurement (GA)


• Information Technology Purchased Services, Department of Information Services (DIS)


• Risk-Based Audits of Personal and Client Service Contracting

OFM Contract Services provides professional, quality services through effective teamwork and consultation with state agencies to promote sound contracting practices.